BICYCLE GARAGE LTD RETURNS POLICY
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We hope that you enjoy the purchases you make from Bicycle Garage Ltd. However, if you wish to return an item, you may do so in
accordance with your statutory rights or in accordance with this Returns Policy.
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How to Return an Item
As an alternative to the return options provided by your statutory rights, customers may return items purchased from Bicycle Garage
Ltd under this Returns Policy in accordance with the following terms:
1. Returns made under this Returns Policy must be made within 14 days of purchase.
2. Items to be returned must:
a. Be in undamaged condition.
b. Still have original packaging.
c. Bicycles and scooters must not have any signs of use, for example scratches, dirty tyres, worn brake pads etc.
3. To start the returns process, you should By returning the item in person directly to our shop..
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Entitlement to a Refund
When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund
of the price you paid for the item(s):
1. Taking into account any discounts that were applied at the time of purchase.
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Processing Returns
Once we have received an item you wish to return:
1. We will check the item you have returned within, wherever possible, 1 day. We may be able to check items returned in-store
immediately.
2. If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy:
a. We will let you know that your return has been received and accepted.
b. You will receive a refund via your original payment method, usually within 5 days of a return being accepted. Or, if
an exchange is available and agreed to instead, your new item will be given to you.
3. If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:
a. We will let you know why your return has not been accepted.
b. We may offer a reduced refund (e.g. if an item is returned damaged).
c. You will have the option to take the item back (note that you may be required to pay for shipping if necessary).
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Exchanges
If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour), you should return the
purchased item as usual (i.e. as set out above) and, during the returns process, indicate your wish to exchange your item for a new item
and specify exactly which item you wish to exchange for. Then:
1. If the requested exchange is possible, we will give the new item to you once the item being returned has been received.
2. If the requested exchange is not possible (e.g. because the requested item is not in stock or has a different price), we will
inform you of this and provide a refund instead. You may then choose to purchase an alternative item from us by starting a
new purchase.
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A Customer’s Statutory Rights
The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this Returns Policy
does not diminish these statutory rights in any way - it simply provides our customers with an additional returns option.
A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not
of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change your mind and cancel
your order in certain circumstances (i.e. your cancellation rights).
Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you purchased
as a consumer or a business; whether you purchased online or in-store; and whether you purchased digital content or other items. For
more information on your rights in relation to your purchase:
1. See the Terms and Conditions that cover your purchase. You will have been shown or given these during the purchase
process.
2. You can contact us at bicyclegaragemcr@gmail.com to request a copy of the relevant Terms and Conditions, to ask which of
our Terms and Conditions are applicable to your purchase, or to request more information about your rights.